Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email info@urbanrevolution.com.au to request a refund and we will assign you a tracking # (do not send the item until you have this tracking #).

2. Mail your returned item to:
     Urban Revolution Australia
     Returns Department Tracking # 
     284 Albany Hwy
     Victoria Park
     Western Australia
     6100

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

4. Once we have received and inspected your returned item, we will send you an email to notify you that we have received your item and let you know if the return can be accepted. 

Return Exceptions
Some items can not be returned. These include gift cards and some health and personal care items.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Sale items can only be returned if they are defective or damaged 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.